Terms and Conditions / Travel Policy
All Reservations Constitute Acknowledgement that you
have read, understand and agree to the Terms and Conditions & Travel
Policy Outlined Below:
This is a legally binding contract. By placing a reservation, you
acknowledge that you have read, understand, accepted and agreed to be
bound by all of these Terms and Conditions of Travel. These Terms and
Conditions are subject to change without written notice at any time in
our sole discretion.
1. Payment
Payment is due when the reservation is made. We gladly accept Visa,
MasterCard and Discover online or by telephone. We accept Credit Cards
and Check Debit Cards with the Visa or MasterCard Logo from any bank
worldwide.
2. Cancellation, Refunds and Travel Changes
Storm Policy
In the event that the National Weather Service issues a Tropical Storm
Warning / Watch or a Hurricane Warning / Watch, customers with a
confirmed reservation may make a one-time change to another date without
penalty or charge. In order to make a change, an use the Contact Us form
on our website and supply us with your confirmation number and the date
you are requesting to change to. This policy will ONLY be in affect when
a Red Banner appears at the top of every page stating "WEATHER ALERT".
Customers who cancel a reservation made through our web site or by
telephone may be entitled to a refund minus a $10.00 each way processing
fee. In order to receive a refund, you must call the Group Sales Desk at
888-872-9992 Option 2 and travel cannot be within the next 48 hours.
Cancellation of travel within 48 hours of travel under any circumstance
is 100% Non-Refundable. Cancellation requests are not accepted by
e-mail. Travel purchased using a promotion code is 100% Non-Cancellable,
Non-Changeable & Non-Refundable. This includes our Last Minute Specials
or any type of discounted fare using a Promo Code as well.
3. Customer Responsibility
It is the customers responsibility to read the Terms and Conditions
BEFORE placing a reservation. All information entered into the
reservation form is the customer's responsibility to be accurate.
Refunds will not be issued for unused travel under any circumstances.
Refunds for duplicate reservations or customer entry errors will be
charged a $10.00 per person processing fee. Once the Submit Button is
clicked, all sales are final.
Door to Door Service Areas
For our scheduled trips which include a door pick up and/or door drop
off, area restrictions apply. If you choose an area outside of our
service area, we will automatically choose a destination closest to your
desired point of travel and inform you by telephone. Refunds will not be
issued if you elect not to travel under any circumstances.
Out Of Door to Door Service Areas
You may be provided with an opportunity to pay an additional fee for us
to provide service outside of our service area at the time of
confirmation. In order to determine eligibility, please call
888-872-9992 Option 3 between the hours of 7PM and 9PM to speak with the
Dispatch Manager.
Promotion Codes
We are pleased to offer promotion codes. All promo codes must be entered
correctly as indicated on the Fare Specials page of our website. No
Promo Codes are accepted for telephone reservations. Incorrectly entered
promo codes that do not automatically calculate the discounted fare will
not be eligible for refunds after the reservation has been submitted.
Please read the instructions carefully!
Departure & Arrival Times For Scheduled Shared Shuttles
All times posted on our website are "scheduled", however, due to
traffic, weather conditions and other circumstances that are beyond our
control, we cannot be held responsible for late departures and/or
arrivals. Just like in air travel, there are no refunds or partial
refunds for delays.
Departure & Arrival Times For Private Shuttles
We make every effort to pick up customers within the time requested,
however, due to traffic, weather conditions and other circumstances that
are beyond our control, we cannot be held responsible for late
departures and/or arrivals. Just like in air travel, there are no
refunds or partial refunds for delays.
Schedule Changes And Rerouting
Occasionally, it may become necessary to change departure times or
reroute a trip in anticipation of travel conditions, road closures or
weather conditions. Schedule changes occur to prevent lengthy delays. A
schedule change is not a trip cancellation or delay; however, the
schedule change can be up to 4 hours prior or 4 hours later than
originally published. Full or Partial refunds are not available for
schedule changes or reroutes and we apologize in advance for any
inconvenience it may cause.
Trip Cancellations
In the event that The Florida Express Bus or one of its operators
cancels a trip, we will make all efforts to re-accommodate passengers to
the next available departure or provide for a 100% refund.
Damages to Equipment
Customers will be responsible for any damage caused by their negligence.
Prices Subject To Change
We reserve the right to change prices with no notice. Once booked, you
are guaranteed your fare will not increase. Once you book your ticket,
you are locked into that fare.
Right To Refuse Transportation
We reserve the right to refuse transportation or services to anyone
deemed unsafe or unsuitable for travel. Passengers whom are denied
boarding will not receive any type of refund or compensation. Passengers
who intimidate, threaten or interfere with any employee or fellow
passenger will be denied boarding. Raised vocal tones are deemed
intolerant and will be dealt with accordingly. Please be considerate of
fellow passengers. Customers whom are denied boarding will no longer be
able to travel with us for future trips.
Customers Of Size
Customers who are unable to occupy one seat or who compromise any
portion of adjacent seating should proactively book the number of seats
needed prior to travel. The seat is considered to be the 17 inches in
width. This purchase serves as a notification of a special seating need
and allows us to process a refund of the additional seating cost after
travel (provided the trip doesn't oversell). Most importantly, it
ensures that all onboard have access to safe and comfortable seating. If
you are cannot meet the requirements outlined above, please ensure that
you book 2 seats to ensure availability. It is our policy that customers
who do not identify themselves will be denied boarding in cases where
the shuttle is full and unable to accommodate them.
4. Additional Charges
The fares on our website are all inclusive which means there is no
additional cost once you have purchased a ticket other than what is
outlined in our terms and conditions under "additional charges" for
private shuttles.
Additional Charges For Private Shuttle Passengers
When a private transfer reservation is made for transportation within 14
days, there will be a 10% Fee Assessed above and beyond the authorized
amount. It's best to book as far in advance as possible. Customers
traveling from International Drive Area, Disney World, Kissimmee, Lake
Buena Vista or areas outside the city limits of Orlando to Port
Canaveral, Port of Miami or Port Everglades will be charged an
additional fee of $20.00 each way. Passengers traveling from Sanford
Airport is an additional $50.00 each way. Note: There is NO additional
fees from Orlando International Airport (MCO).All of our fares from
Orlando are based on pick up and/or drop off at MCO Airport.
5. Equipment
We reserve the right to substitute equipment based on operational need.
We never guarantee a certain equipment type (i.e. Motorcoach, Mini-bus,
or a Van)
6. Limitation Of Liability
Neither the company, nor the service provider, shall be liable in any
event or for any reason, including breach of this agreement, either
directly or indirectly, to the other party or any third party for any
special, indirect, incidental, punitive, exemplary, or consequential
damages or loss of profits arising out of this agreement, even if such
damages. It is expressly agreed that neither the company nor the service
provider shall under any circumstances be liable to any party for an
amount greater than the fee paid to us. We do not compensate additional
for inconvenience.
7. Release Of Liability
The Company, its employees, shareholders, subsidiaries, affiliates,
officers, directors, successors, agents and assigns do not own or
operate any equipment or Service Provider which provides, or is to
provide, goods services for your trip, including, transportation
companies. The Chartering Party (for itself and on behalf of the
Passengers) hereby expressly agrees that The Company shall not be
responsible in any manner for the acts or failures to act, negligently,
willfully or otherwise, of the Service Provider or its employees, agents
or representatives. The Chartering Party (for itself and on behalf of
the Passengers) also expressly agrees that The Company shall not be
liable for any bodily injury or harm, accidents, property damage or
personal loss as a result of the Transportation Services provided under
the Service Contract. To the fullest extent permitted by law, and
notwithstanding any other provision of this Agreement, the Chartering
Party and its passengers agree, in consideration for the services
provided by The Company, to indemnify and hold The Company harmless from
any and all damages, injuries, claims and causes of action, of any type
or kind, whether or not caused in whole or in part by the negligence of
The Company, its employees, agents or representatives or the Service
Provider or its employees, agents or representatives. The Chartering
Party (for itself and on behalf of the Passengers) hereby expressly
agrees that if any portion of the Service Contract, including the terms
of the Limitation of Liability paragraph or this paragraph, is found to
be void or unenforceable, the remaining portions of this Service
Contract shall remain in full force and effect.
8. Force Majeure
The Company and the Service Provider shall not be liable for any failure
or delay in performing their obligations under the Service Contract, and
neither party shall be deemed in breach of its obligations thereunder,
if such failure or delay is due to Acts of God, natural disasters,
national, state or local states of emergency, acts of war or terrorism,
labor strike or lock-out, or other industrial or transportation accident
caused by any third party, any violation of law, regulation or ordinance
by any third party or any other cause not within the control of The
Company or the Service Provider, respectively.
9. Prohibited Items
The following items and activities are prohibited without the written
consent of The Company: (i.) Decorations; (ii.) Alcoholic Beverages (a
fee, per bus, may be required if alcoholic beverages are allowed by The
Company and the Service Provider); (iii.) Smoking; (iv.) Glass
containers; (v.) Golf shoes or other shoes with spikes; (vi.) Generators
or non medical oxygen containers. Tap beer is not allowed on any
shuttle.
10. Theft of Services & Disputes
Demand for refund or credit card disputes after services have been
rendered is considered Theft of Services in the State of Florida. In the
event a customer initiates a chargeback, we will invoke our right under
Florida Statue 772.11 by pressing charges against the individual(s) and
filing civil suit against the cardholder to the fullest extent of the
law which is threefold the actual damages which include the cost of the
actual chargeback, fees, Attorney Fees and Court Filing Fees.
772.11 Civil remedy for theft or exploitation
(1) Any person who proves by clear and convincing evidence that he or
she has been injured in any fashion by reason of any violation of ss.
812.012-812.037 or s. 825.103(1) has a cause of action for threefold the
actual damages sustained and, in any such action, is entitled to minimum
damages in the amount of $200, and reasonable attorney's fees and court
costs in the trial and appellate courts. Before filing an action for
damages under this section, the person claiming injury must make a
written demand for $200 or the treble damage amount of the person liable
for damages under this section. If the person to whom a written demand
is made complies with such demand within 30 days after receipt of the
demand, that person shall be given a written release from further civil
liability for the specific act of theft or exploitation by the person
making the written demand. Any person who has a cause of action under
this section may recover the damages allowed under this section from the
parents or legal guardian of any unemancipated minor who lives with his
or her parents or legal guardian and who is liable for damages under
this section. Punitive damages may not be awarded under this section.
The defendant is entitled to recover reasonable attorney's fees and
court costs in the trial and appellate courts upon a finding that the
claimant raised a claim that was without substantial fact or legal
support. In awarding attorney's fees and costs under this section, the
court may not consider the ability of the opposing party to pay such
fees and costs. This section does not limit any right to recover
attorney's fees or costs provided under any other law.